Capabilities overview · Built on programmatic print

State-of-the-art direct mail for pharma.

Personalized, compliant mail that reaches patients and prescribers when email can't — and converts better when it does.

For brand, omnichannel & patient-services teams

The rails behind every send Built on Lob HIPAA / BAA-ready MLR-ready versioning Consent & suppression Sunshine Act capture
The problem

You're paying more to reach patients and prescribers — and reaching fewer of them.

The average inbox takes 100+ messages a day. Most brand email is filtered, ignored, or never opened — and roughly one response comes back for every 830 emails sent.

HCP inboxes are saturated and firewalled by health-system security. PHI can't safely ride email. And the adherence, refill, and clinical messages that matter most are exactly the ones email compliance restricts.

0.12%
Email response rate
20–30%
Open rate & falling
~$39B
DTC spend, declining ROI
The opening

The mailbox is the last quiet channel in healthcare.

As every digital feed got noisier, the physical mailbox got quieter — and its numbers went the other way.

~90%
open / read rate
vs ~20–30% email · USPS
4.4%
avg. response rate
≈ 36× email · ANA/DMA 2025
#1
category: healthcare
4.09% — top of all sectors
~17 days
in-home lifespan
vs seconds for email
~161%
ROI on house lists
highest of any paid channel
The solution

Personalized direct mail, purpose-built for life sciences.

We turn your audience data into personalized, compliant physical mail — tuned to each patient and prescriber, delivered in days and measured all the way to the fill.

Targeted

Reaches the right patients and prescribers by segment, plan, and condition — not a one-size-fits-all blast.

Personalized

1:1 variable content and offers, tuned to each patient or prescriber.

Compliant

MLR-ready creative, HIPAA/BAA handling, consent and suppression by default.

Measurable

Low cost per piece on shared print infrastructure — attributed to every fill.

One channel, two audiences

Reach the patient and the prescriber — in the same program.

Both sides of the script, personalized from the same data feed. One integration serves patients and prescribers alike.

Patients · move fills & persistence

Patients

  • New-start onboarding — a welcome kit for new patients
  • Refill & adherence reminders — prompt the very next fill
  • Copay & savings fulfillment — when cost is the barrier
  • Win-back — re-activate patients who lapsed off therapy
Prescribers · move prescribing

Prescribers (HCPs)

  • Cut through 'no-see' access — and email firewalls
  • Launch, new-indication & formulary alerts — payer- and geo-targeted
  • Sample, voucher & access-support fulfillment — to the office
  • Reach NPs and PAs — the providers field reps rarely cover
How it works

From data to mailbox to filled prescription.

One automated, closed loop — the same rigor your team applies to email, on a channel that actually gets opened.

1

Audience

Patient & prescriber data enters via API / secure feed.

2

Decide

Eligibility, consent & suppression rules applied.

3

Personalize

MLR-approved templates render 1:1 content.

4

Print & mail

Lob's network produces and mails — in days.

5

Track

USPS scan events stream back via webhooks.

6

Measure

Attribution ties each mailing to fills & refills.

Closed loop: measured outcomes feed the next round of mailings — the program compounds instead of repeating.

Built for pharma

The print is a commodity. The compliant pharma layer isn't.

Programmatic mail is the easy part — the intelligence and compliance built on top are what make it usable at brand scale.

MLR-ready versioning

Approved creative with locked variables and job-code stamping on every piece.

HIPAA & BAA

PHI-safe workflows on infrastructure that will sign a Business Associate Agreement.

Consent & suppression

Honor opt-outs, DNC, and consent state at the exact moment of send.

Sunshine Act capture

Aggregate spend and transfer-of-value logging built into the send.

Closed-loop attribution

Every mailing tracked to fills, refills, and enrollment — mail to fill.

Plugs into your stack

CRM/CDP (Veeva, Salesforce), hub/PSP & specialty pharmacy, claims & Rx feeds — no rip-and-replace.

Proven results

What the channel delivers in market.

Real programs on the same programmatic rails PharmaPosts runs on — including a digital healthcare company.

22%
increase in customer registrations
Modern Health · healthcare
25%
increase in order rates
ThredUp
increase in campaign performance
NEXT · healthcare
12,000+
organizations on the network
1B+
mail pieces delivered
11
Fortune 500 on the platform
2012
operating since · YC-founded
Get started

Let's prove it on one brand.

A simple 90-day pilot: pick one brand and one high-value program, launch to a defined audience in about 4–6 weeks, and measure fill, refill, or prescribing lift against a holdout.

01A brand & audience — one specialty or chronic brand and a target segment
02An MLR contact — to review the templated creative
03A data feed or list — the data source or a starting file
04A success metric — the fill, refill, or prescribing lift to beat
Andy Skean
andy@pharmaposts.com
973-580-9337
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